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We may be able to help resolve your energy complaint
Our free and impartial service is here to help resolve disputes with energy companies, brokers and flexibility service providers.
We can also help businesses resolve their energy issues
Did you know that we can help resolve energy disputes for 99% of businesses? More information.
Looking to register your company with Energy Ombudsman?
IF you're an energy supplier, energy broker, heat network, network operator, green deal or flexibility services provider, please click below for more information.
How we can help
We provide a free and impartial service that aims to resolve disputes between consumers and suppliers in the energy sector.
If you're having issues with your energy supplier, energy broker, network operator, green deal or heat network supplier, we may be able to help resolve your dispute.
Our process
Our simple process makes it easier than ever to raise a dispute with your energy supplier:
*Before raising your dispute with us, please allow your provider 8 weeks to put things right (unless you receive a deadlock letter from them sooner).
What to expect
What are the possible outcomes of raising your dispute through our service?
We can tell suppliers to…
expand_more- Take practical action e.g. credit your account, cancel an account, change your tariff
- Make an apology
- Offer financial awards up to £10,000
- Make recommendations to prevent this happening again
- A combination of these actions
However, we can’t…
expand_more- Punish companies
- Dictate how companies operate
- Issue fines
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Ready to raise your dispute with us?