Our team is happy to provide guidance, answer any questions you may have, provide technical support or respond to your feedback about our service.

If you require additional support, we're happy to do things a little differently for you. Visit our Accessibility page for information on using our service with translation services, braille, sign language and more.

If you currently have an active case with us, please speak to your Dispute Resolution Executive directly

Enquiry form

You can find answers to some of the most frequently asked questions on our FAQs page. If you can't find what you are looking for, please fill out the info below and we'll get back to you as soon as possible.

All fields are required unless specified optional.

Why would you like to get in touch with us?

Why would you like to get in touch with us?*

Raise a dispute about my supplier

Report a technical issue

Complain about your service

I am a journalist with a press enquiry

Ask a question about your services

Something else

We value your feedback and we're always looking for ways to improve our service. If you've been unable to resolve things with the member of staff concerned, or their manager, our service complaints procedure is here to help.

View our Service Complaints Procedure

If you have attempted to resolve the issue with us already and would still like to make a service complaint, please complete the form below.

If you're looking to raise a dispute with your energy supplier, the easiest way to do this is online via our website.

Click here to search for your supplier

We often get many of the same types of queries. Do any of the below help with what you are looking for?

Is it free to call your service?

What are your opening hours?

How do I get into my online account?

How do I reset my username and password?

What type of accessibility support do you offer?

Do you have a case reference number?

Do you have a case reference number?*

Yes

Case reference number*

I’d prefer to be contacted by:

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Phone

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Sorry you're having technical difficulties. Please tell us where you've experienced the issue

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If you are a journalist and/or have a media enquiry, please ask your question below;

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Contact us

If you currently have an active case with us, please speak to your Dispute Resolution Executive directly

Frequently Asked Questions

I have a technical issue

I need additional support

Enquiry form

Why would you like to get in touch with us?

Your details

Do you have a case reference number?

I’d prefer to be contacted by:

How can we help? Ask us a question

Sorry you're having technical difficulties. Please tell us where you've experienced the issue

If you are a journalist and/or have a media enquiry, please ask your question below;

You'd like to raise a dispute with an Energy supplier

Sorry to hear you're unhappy with our service

Privacy

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