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Contact us

Contact us

Our team is happy to provide guidance, answer any questions you may have, provide technical support or respond to your feedback about our service.

If you require additional support, we're happy to do things a little differently for you. Visit our Accessibility page for information on using our service with translation services, braille, sign language and more. 


If you currently have an active case with us, please speak to your Dispute Resolution Executive directly

Frequently Asked Questions

I have a technical issue
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Why not try our FAQs section to see if we have an answer to your question? Click here

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I need additional support
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We're happy to do things a little differently for you, click below for more information on;

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Enquiry form

You can find answers to some of the most frequently asked questions on our FAQs page. If you can't find what you are looking for, please fill out the info below and we'll get back to you as soon as possible.

All fields are required unless specified optional.

Why would you like to get in touch with us?

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We value your feedback and we're always looking for ways to improve our service. We would recommend you first try to contact the person who handled your original dispute as they will likely be able to resolve your customer service complaint.

If you have contacted your case handler and your customer service complaint has not been resolved, you can escalate it to their line manager by filling in the form below.

If you would like more details about our Customer Service Complaints Procedure please click here.

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If you're looking to raise a dispute with your energy supplier, the easiest way to do this is online via our website.

arrow_outward Click here to search for your supplier

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We often get many of the same types of queries. Do any of the below help with what you are looking for?

help Is it free to call your service?

help What are your opening hours?

help How do I get into my online account?

help How do I reset my username and password?

help What type of accessibility support do you offer?

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Your details

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Do you have a case reference number?

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I’d prefer to be contacted by:

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How can we help? Ask us a question

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Sorry you're having technical difficulties. Please tell us where you've experienced the issue

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If you are a journalist and/or have a media enquiry, please ask your question below;

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You'd like to raise a dispute with an Energy supplier

We work fairly and impartially with consumers and energy suppliers to resolve disputes, aiming to put consumers back into the position they were in before they occurred.

Before you contact us you should notify your supplier and work with them to try and resolve your dispute. They have 8 weeks to resolve the complaint, unless they issue you with a Deadlock Letter enabling you to come to us sooner.

If you're ready to raise your dispute, your first step is searching for your supplier on our homepage.

Search for my supplier
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Sorry to hear you're unhappy with our service

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Privacy

We value your privacy and that’s why we take our data monitoring seriously.

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You can also contact us via:

Phone lines are open Monday to Friday 8am until 6pm. We are closed on Weekends and Bank Holidays.

03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Ready to raise your dispute with us?

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