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Sustainability

Sustainability

At the Energy Ombudsman, we are developing a sustainability approach in line with environmental and social standards appropriate to our purpose because it's the right thing to do.

Our environmental priorities are:

  • Making a positive impact on the environment

We're doing this by:

  • Educating and enabling colleagues to ‘go green’ at home
  • Continually reviewing opportunities to reduce impact and make improvements
  • Reducing our energy use through habits and interventions
  • Delivering changes in our work-spaces and practices
  • Implementing decision-making that considers environmental impact
  • Reducing our impact on the environment
  • Achieving Net Zero-Improving energy performance
  • Go green by supporting offsetting projects and local community initiatives

Our social priorities are:

  • Reaching people from different communities
  • Making a difference in the communities we serve

We're doing this by:

  • Taking a charitable approach that will deliver local impact
  • Delivering inclusion through action plans, opportunities and colleague engagement
  • Enabling colleagues to best support consumers
  • Continually refining processes and services
  • Doing the right thing for people from different backgrounds
  • Building capacity and delivering change through projects, training and developing what we do
  • Making a difference in the communities we serve
  • Reaching people from different communities as an employer and service provider
  • Providing access and support to all stakeholders experiencing challenging circumstances

Ready to raise your dispute with us?