Cookie settings
We use cookies to enhance the functionality of our websites. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.
What is a cookie?
Cookies are small files that are generated by your web browser and stored on your computer. The files contain a small amount of data specific to a website and allow the website to remember who you are and to personalise your experience when you return to the website.
How does the Energy Ombudsman use cookies?
We use cookies to enhance the functionality of our websites. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.
Cookies enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.
Cookies may be either "persistent" or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Adjusting your cookie settings
For more details about cookies and details of how to delete and disable cookies you can visit the About Cookies website or the All About Cookies website
To opt out of being tracked by Google Analytics across all websites visit the Google Analytics website
Which cookies are used by the Energy Ombudsman website?
| Cookie Provider | Cookie name | Purpose |
|---|---|---|
| Civic | CookieControl | This cookie is set to remember the user's preferences about cookies. |
| Craft | CRAFT_CSRF_TOKEN | Used for authentication of form validation/security. |
| CraftSessionId | Used to tie information sent and saved to the server to the device which submitted the information. | |
| DSID | Used to store user preferences. | |
| IDE | Used to show Google ads on non-Google sites | |
| ar_debug | This cookie is used by Google Ad Services to debug ads. | |
| Meta | c_user | The c_user cookie contains the user ID of the currently logged in user. |
| da_intState | This cookie allows us to monitor and review your journeys on our site/platform, to provide us with insights on how to improve your on-site experience. | |
| datr | The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Meta’s security and site integrity features. | |
| dpr | Used for purposes including to deliver an optimal experience for your device’s screen. | |
| fr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | |
| sb | Contributes to Facebook’s ability to recognize and potentially track user behavior across different websites and sessions. | |
| usida | This cookie collects a combination of the user’s browser and unique identifiers that are used for tailoring advertising to users. | |
| wd | Used for purposes including to deliver an optimal experience for your device’s screen. | |
| xs | This cookie is used alongside c_user to authenticate a user’s identity on Facebook |
Third party Cookies
Our websites use content from third party websites. These third parties also use cookies for various purposes. For more information on the cookies used and what they are used for please visit the links below.
Google Analytics: these cookies are used to help us to measure how users interact with our website content. For more information visit Google analytics.
Microsoft Clarity: this uses cookies to help us understand what users want, care about and do on our site by visually representing their clicks, taps and scrolling behaviour. For more information, see Microsoft’s cookie list, sharing information of the cookies Clarity sets, cookie consent, how to opt-out & data collection.
Meta Pixels: these cookies and tracking pixels are used to measure the performance of various parts of the site and for targeting ads. To find out more about the Meta pixel and about Meta's use of personal data generally, see the Meta cookie policy at https://www.facebook.com/privacy/policies/cookies/ and the Meta privacy policy at https://www.facebook.com/privacy/policy. The Meta cookie policy includes information about controlling Meta's use of cookies to show you advertisements. If you are a registered Facebook or Instagram user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.
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