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Raise dispute
Working Together

Working together

Working Together is our group commitment to helping consumers and supporting our colleagues.

We will work with consumers to resolve their case. We work towards a mutually respectful and polite relationship, refraining from harmful behaviours at all times.

Our working together principles set out:

  • Our commitments to all consumers and colleagues
  • Our understanding of consumer’s behaviours and the impact that may have on our colleagues
  • What our response to this is, by working together with colleagues and ensuring their wellbeing, and agreeing a path forward for consumers

Ready to raise your dispute with us?