About us

The Energy Ombudsman was founded in 2006 to provide independent dispute resolution services, aiming to put consumers back into the position they were in before the issue occurred, whilst helping suppliers understand their consumers and improve their experience.

Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.

With over 2,500 energy companies signed up to our scheme, the Energy Ombudsman is the only alternative dispute resolution scheme in the UK energy sector. We're approved by Ofgem to impartially and independently handle disputes between consumers and energy suppliers.

In 2022 we accepted over 105,000 disputes about suppliers in the energy sector, and using our insight we continue to help suppliers improve their customer service.

We have more details on how we're appointed, how we're funded, our accreditations and ADR officials on our Company information page.