Reports & Data
We regularly publish data and insight on the disputes we handle.
Energy Broker report
A year into operation of the scheme, we want to share with the industry what we have found through the complaints that consumers have brought to us, with a view to providing the best possible experience for consumers and helping improve the sector overall.
Annual Reports
Our annual reports reflect on key highlights from the previous year and address challenges and opportunities we face now and in the future.
Consumer Action Monitor
The most comprehensive survey on complaint behaviour in the UK, giving an insight on consumer attitudes to complaining and on the factors that impact trust in a business.
Alternative Dispute Resolution (ADR)
We produce reports that highlight our activity each year.
Independent assessor’s report
The Independent Assessor investigates complaints raised about our service using the terms of reference provided by the board.
Gender pay report
Equality and inclusion are key priorities. We are taking steps to deliver positive change and broaden our reach as a service provider and employer.
PwC Report
Trust Alliance Group has commissioned an independent review to assess the Energy Ombudsman’s performance, the developments and progress made since the last review, together with providing guidance on the future role and evolution of EO.
Biennial Reports
Our service is assessed biennially by Ofgem. We adapt our service in line with the points raised to improve the experience for energy consumers.
Complaints Data
We frequently get asked about the types and volumes of disputes that we handle.
Our Complaints Data is published regularly to monitor performance in the Energy sector.
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