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Reports & Data

We regularly publish data and insight on the disputes we handle.

20 02 2024 Energy Broker Website TH

Energy Broker report

A year into operation of the scheme, we want to share with the industry what we have found through the complaints that consumers have brought to us, with a view to providing the best possible experience for consumers and helping improve the sector overall.

Annual Report 2022 TH

Annual Reports

Our annual reports reflect on key highlights from the previous year and address challenges and opportunities we face now and in the future.

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Consumer Action Monitor

The most comprehensive survey on complaint behaviour in the UK, giving an insight on consumer attitudes to complaining and on the factors that impact trust in a business.

Alternative Dispute Resolution

Alternative Dispute Resolution (ADR)

We produce reports that highlight our activity each year.

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Independent assessor’s report

The Independent Assessor investigates complaints raised about our service using the terms of reference provided by the board.

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Gender pay report

Equality and inclusion are key priorities. We are taking steps to deliver positive change and broaden our reach as a service provider and employer.

Complaints Data

We frequently get asked about the types and volumes of disputes that we handle.

Our Complaints Data is published regularly to monitor performance in the Energy sector. 

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