Energy Broker report

In December 2022 we successfully launched our dispute resolution scheme for the energy broker market. We now support microbusiness consumers who choose to work with brokers, and who have not previously had these protections. We do this by independently and impartially resolving disputes which in turn promotes fairness within the sector.

A year into operation of the scheme, we want to share with the industry what we have found through the complaints that consumers have brought to us, with a view to providing the best possible experience for consumers and helping improve the sector overall.