If you're having issues with your energy supplier, energy broker, network operator, green deal or heat network supplier, we may be able to help resolve your dispute.
Information for disputes with energy suppliers, including common issues we can support you with.
Information on the scheme, our process and the energy brokers register.
This page contains a list of the network operators signed up to our scheme, our process and relevant contact details. We can review disputes with network operators if there is a loss of service or problem with a connection or repair.
We can review disputes with Green Deal providers if they're unable or unwilling to help if something goes wrong with a Green Deal plan.
This page contains more information, our process and a list of district heating suppliers registered to our scheme.