Before you contact us you should notify your supplier and work with them to try and resolve the issue. They have 8 weeks to resolve your issue unless they send you a deadlock letter enabling you to come to us sooner.
Our experience dealing with disputes means we understand the most common types of problems and how to go about resolving them as quickly as possible.
The most common types of energy disputes are about:
Also see;
Unfortunately, we don't deal with disputes on:
Ready to raise your dispute with us?