Information for disputes with network operators

Here's a list of the network operators that we can review disputes with:

• Electricity Distribution Network Operators (DNOs)
• Eastern Power Networks Plc
• Electricity North West Limited
• London Power Networks Plc
• Northern Powergrid (Northeast) Plc
• Northern Powergrid (Yorkshire) Plc
• Scottish Hydro Electric Power Distribution Plc
• South Eastern Power Networks Plc
• Southern Electric Power Distribution Plc
• SP Distribution Plc
• SP Manweb Plc
• Western Power Distribution (East Midlands) Plc
• Western Power Distribution (South Wales) Plc
• Western Power Distribution (South West) Plc
• Western Power Distribution (West Midlands) Plc

Independent Electricity Distribution Network Operators (DNOs)

• Eclipse Power Networks Limited
• Energy Assets Networks Limited
• ESP Electricity Limited 04718806
• Fulcrum Electricity Assets Limited
• Harlaxton Energy Networks Limited
• Independent Power Networks Limited
• Indigo Power Limited
• Last Mile Electricity Limited
• Leep Electricity Networks Limited
• Mua Electricity Limited
• Optimal Power Networks Limited
• The Electricity Network Company Limited
• UK Power Distribution Limited
• Utility Assets Limited
• Vattenfall Networks Limited

Gas Distribution Networks (GDNs)

• Cadent Gas Ltd Ltd
• Northern Gas Networks
• Scottish Gas Networks Plc (SGN)
• Southern Gas Networks Plc (SGN)
• Wales and West Utilities Limited

We can consider disputes about network operators if there is a loss of service or a problem with a connection or repair. 

You can find out who your network provider is via the Energy Networks Association website.

Before you contact us you should notify your supplier and work with them to try and resolve your issue. They have 8 weeks to resolve the issue unless they send you a deadlock letter allowing you to come to us sooner.