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05 02 2024 Company Information

Company information

The Energy Ombudsman provides a free and easy to use dispute resolution service for consumers in the energy sector.

Green Deal Ombudsman

How we’re appointed

We’re approved by Ofgem (the UK energy regulator) to handle service disputes in the energy sector.

We’re also appointed by the Department for Business, Energy & Industrial Strategy (previously the Department of Energy & Climate Change) as the Green Deal Ombudsman.

How we’re funded

Our services are free to consumers as we're funded by suppliers who pay us a fee for each dispute we have to review, regardless of the resolution. This means the more disputes the supplier can resolve in-house, the less they have to pay us, which is an incentive to improve their service.

Our associations, accreditations and memberships

Ed Dodman 288x288

Our board and ADR officials

Ed Dodman is our Chief Ombudsman and Business Unit Director for Energy.

Ed delegates the handling of disputes to our dispute resolution teams, overseen by the leadership team. In total 203 ADR officials are in place to handle disputes received by The Energy Ombudsman.

All ADR officials are appointed on a permanent or fixed-term basis, following a robust assessment. Their contractual arrangements ensure they are impartial and can make fair and reasonable decisions.

Our purpose and values

The Energy Ombudsman is part of Trust Alliance Group. We exist to build, maintain and restore trust and confidence between consumers and businesses.

We deliver our purpose through a set of core values: Openness, Balance, Empathy and Courage.

Join our team

Did you know we’ve been consistently recognised as one of the UK’s Best Workplaces?

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Contact us

If you have a question you’d like to ask us, you can get in touch via our online enquiry page.

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