Company information
Energy Ombudsman provides a free and easy to use dispute resolution service for consumers in the energy sector.
How we’re appointed
We’re approved by Ofgem (the UK energy regulator) and appointed by the Department for Energy Security & Net Zero (DESNZ) to provide alternative dispute resolution for green deal, small businesses, heat networks and energy brokers.
How we’re funded
Our services are free to consumers as we're funded by suppliers who pay us a fee for each dispute we have to review, regardless of the resolution. This means the more disputes the supplier can resolve in-house, the less they have to pay us, which is an incentive to improve their service.
Our associations, accreditations and memberships
Our board and ADR officials
Ed Dodman is our Chief Ombudsman and Business Unit Director for Energy.
Ed delegates the handling of disputes to our dispute resolution teams in Daresbury, Nottingham and Peterlee, overseen by the leadership team. In total 193 ADR officials are in place to handle disputes received by Energy Ombudsman.
Our dispute resolution process is carried out by Dispute Resolution Executives (DRE’s), with each colleague selected based on their experience after a thorough assessment and interview process.
Their training ensures that they have the appropriate industry knowledge, including an understanding of the law, which allows us to provide a quality, impartial, effective service, and make fair, independent and reasonable decisions. We maintain high standards through the use of our quality checking framework.
Our purpose and values
The Energy Ombudsman is part of Trust Alliance Group. We exist to build, maintain and restore trust and confidence between consumers and businesses.
We deliver our purpose through a set of core values: Openness, Balance, Empathy and Courage.
Our board
Join our team
We’re always looking for passionate people who want to make a difference.
Contact us
If you have a question you’d like to ask us, you can get in touch via our online enquiry page.
Latest News
Ofgem Directors visit Daresbury Park (August 2025)
Energy Ombudsman welcomes proposals to strengthen consumer protections
Energy Ombudsman Report on Second Year of Broker Scheme
Energy Ombudsman Reports 24% Drop in Complaints
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