Heat Network Suppliers urged to register with Energy Ombudsman

Energy Ombudsman is urging heat network suppliers, also known as heat suppliers, to register with its service as new legislation for Heat Networks comes into effect on 1^st April 2025.

A heat supplier is any person or organisation that supplies and charges for the supply of heat to consumers through a heat network.

The upcoming legislation will allow Heat Network energy consumers to benefit from the Energy Ombudsman service, when attempting to resolve disputes they have with their heat network.

Energy Ombudsman is encouraging heat suppliers to register with them, and provide details of their Heat Network sites, in advance of the upcoming legislation changes on 1^st April 2025.

As an independent and impartial service, Energy Ombudsman already provides fair dispute resolution between energy suppliers and consumers that builds trust and breaks deadlocks. Our independence and impartiality guarantee fair unbiased decisions - driving trust and confidence, to ensure the best outcomes for all.

Ed Dodman, Chief Ombudsman at Energy Ombudsman said: “The new legislation comes into effect in April, and we are currently engaging with the sector to encourage heat suppliers to become members of our scheme as soon as possible. Signing up before the changes come into effect means that heat suppliers can ensure that any disputes raised to us regarding Heat Networks can be handled without confusion or delay.”

Any heat suppliers already registered don’t need to take any further action ahead of the new legislation. To check if a Heat Network, Supplier or Operator is a member of scheme, you can search our website here.

Heat Suppliers can register with Energy Ombudsman for updates using this link https://portal.energyombudsman.org/heat-networks-suppliers