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Gender pay report

The Energy Ombudsman is a subsidiary of the Trust Alliance Group of companies. Individually the organisation does not satisfy the criteria for the UK government's mandatory Gender Pay Gap reporting. However we are committed to gender equality and we know the right thing to do is to report on how we are doing as a group. Here's our report for 2022/23.

Trust Alliance Group Gender Pay Report 2022/2023

Diversity, Inclusion and Equality

Ensuring that our colleagues are paid fairly regardless of gender, race, sexuality, region or any other factor is fundamental to our business and our reward strategy, hiring principles and flexible working practices are continually assessed against this principle.

We focus on ensuring we align with Equal Pay as defined under the Equality Act 2010 as this measures whether men and women are paid the same for doing similar work or equal value work.

Gender Pay Gap reporting is a requirement for all UK employers with over 250 employees to publish. This establishes the difference between the average pay of all men and all women across the business, regardless of their role or seniority.

Neither Equal Pay no Gender pay gap reporting involves publishing any individual data.


Gender Pay Gap Context

For the purpose of this report, we are required to report on the mean (average) results as well as the median results. These help us understand the following:

  • The median gap enables us to assess how male and female colleagues compare by finding the midpoint in all employees’ hourly pay.
  • The mean gap enables us to look at an overall average comparison by adding all employees’ rates of pay together and dividing by the total number of employees.

Our Gender Pay Gap Results for 2022/2023

gender pay gap report

Our results are based on the ‘snapshot date’ of 5th April 2023 when we had 335 female colleagues and 264 male employees.

The median gap has decreased by 3% which means the midpoint comparison has improved year on year.

The mean has increased by 3.2% which means the average gender pay gap has increased.

We are pleased with the progress we have made on the median pay gap and appreciate the impact of a high intake of operational colleagues recruited in the last 12 months. This is in response to significant changes in our sectors, particularly in the energy sector. These colleagues typically sit within the lower hourly pay quartile, which impacted the average pay gap year on year.

Bonus Payments

In terms of bonus payments, we were again pleased to report no difference in the median gap, which does represent the majority of colleagues in key operational roles.

During this reporting year, 286 women and 213 men received a bonus. These represented the following proportions of the male and female colleague populations.

gender pay bonus payment gap


Hourly Pay Comparisons

Outlined below are the breakdowns of hourly pay by each quartile.

Hourly pay gap statistics

As can be seen, year on year the percentage of women in the lower quartile has reduced from 69% to 62%.

The percentage of women in the lower middle pay quartile has increased from 53% to 61%.

The percentage of women in the two upper quartiles has decreased, mainly due to changes in the senior leadership team and middle management.

Our Commitments

Our work continues to ensure that all colleagues at Trust Alliance Group are treated fairly, without discrimination and in line with our values. We have delivered considerable change since the formation of the Group in 2022 and we will continue with the following initiatives during 2023/24:

The calibration of roles through a consistent model and benchmarking them externally to ensure transparency, fairness and equity

The review of hiring practices and the partners we use, to ensure inclusion, equity and fairness

Ensuring that all working environments and practices offer flexible working options

Offering development and training opportunities that are accessible for all colleagues, regardless of location or working patterns.

We remain committed to ensuring that we actively seek to promote, attract and retain talented women throughout the organisation, particularly at senior levels and in STEM/Tech positions.

If you’d like to know more, we’d be happy to help. Please contact us at peopleteam@trustalliancegroup.org.


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