How to raise a dispute via the Energy Ombudsman website

Creating a case using our website is the fastest way to escalate your dispute to us for investigation.

1. You'll first need to search for your energy supplier using our search bar.
2. Next you'll be asked if you have allowed the supplier 8 weeks to resolve your dispute or have received a Deadlock Letter allowing you to escalate your dispute to us earlier. Why do I have to wait 8 weeks?
3. Once this is confirmed you'll be redirected to our Dispute Resolution Platform, where you can start to tell us your details, provide information and supporting documents to evidence your complaint. What types of files can I upload?
   1. NB: Some disputes are investigated outside of our Dispute Resolution Platform, we'll contact you with the relevant information if this applies to your case.
4. Once this is submitted to us you'll need to verify your email address.
5. Finally, you'll continue to communicate with us using the Dispute Resolution Platform (unless instructed otherwise) until a decision is reached.

play