Helping you to resolve your constituents’ energy disputes

Energy Ombudsman was founded in 2006 to provide a free and impartial dispute resolution service for consumers – whilst helping suppliers understand their consumers and improve their experience.

Approved by Ofgem, and with over 2,500 energy companies signed up to our scheme, Energy Ombudsman is the largest alternative dispute resolution scheme in the UK energy sector.

We can help constituents who have disputes with:

• Energy suppliers
• Energy brokers
• Heat networks
• Network operators

• Gas and electricity bills
• Smart meters and Feed-in-Tariffs
• Customer service
• Problems that arise as a result of switching energy supplier
• The way an energy product or service has been sold, including doorstep sales
• The supply of energy to a home

There are a couple of ways you can support your constituents if you think they may benefit from our service:

Signpost your constituent to our website or contact information;

If your constituent is enquiring on behalf of someone else, such as a vulnerable family member, we can facilitate this as part of our standard process.

If you’d like to contact us on behalf of your constituent, you can do so using our dedicated inbox: parliament@energyombudsman.org

Before you submit a complaint on behalf of your constituent, please ensure you have their consent to share their information and discuss the case with us. Please include their contact details, preferred method of contact and the name of their supplier, so we can contact them directly.

From our experience, we find that handling the complaint with your constituent directly is the most efficient way to achieve a resolution, rather than via your office. We will, of course, ensure we update you on the outcome when we’ve reached a decision.