Heat Networks Annual Review

Energy Ombudsman has helped resolve heat network disputes between Heat Trust members and consumers since 2015, but new legislation introduced on 1 April 2025, meant that all heat network consumers now have access to Energy Ombudsman’s independent and impartial dispute resolution service, regardless of who supplies their heat.

One year into operation of the scheme, we want to share with the industry what we have found through the complaints that consumers have brought to us, with a view to providing the best possible experience for consumers and helping improve the sector overall.