“Switching is now second only to billing as a source of complaints that we handle, so it’s clear that for too many people the process of changing supplier doesn’t go as smoothly as it should.
“The introduction of automatic compensation is a welcome intervention by the regulator. It offers consumers access to immediate redress and gives suppliers a financial incentive to get switches right first time.
“At the same time we think it’s vital that, as well as paying compensation, energy suppliers look at what went wrong with the switch and make improvements to their processes. It’s in this root-cause analysis and pro-active work to raise standards across the sector that we see our role as the ombudsman.
“Anyone with an unresolved energy switching complaint – including about the payment of automatic compensation – can escalate the matter to us and we’ll investigate for free.”