Energy Ombudsman releases updated complaints data for 2024

New data from the Energy Ombudsman shows the service has handled 22% fewer complaints in the first half of 2024, compared to the same period in 2023.

Between January and June 2023, a total of 68,186 cases were accepted by the Energy Ombudsman, compared to 53,210 in January and June 2024.

The main complaint categories so far in 2024 are billing, smart meters and customer service which reflects the same pattern as 2023.

Below are the five most common types of complaints for 2023 and 2024 so far:

Ed Dodman, Business Unit Director at the Energy Ombudsman, explained: "Last year was an unprecedented time for many with the cost-of-living crisis impacting the country. Billing remained the most common reason for disputes into 2024, as consumers kept a closer eye on how their energy use is measured and how they pay for it. While case numbers have decreased to pre-2023 levels, we remain committed to increasing awareness of our service so that it remains accessible for all who need it”.

The Energy Ombudsman publishes regular performance updates on its website energyombudsman.org. It works collaboratively with the regulator, Ofgem, and is committed to sharing more information about the performance of suppliers and the experience that consumers receive. As part of Trust Alliance Group, it shares the common purpose of building, maintaining and restoring trust between consumers and suppliers.