British Gas: we can review your dispute.
If you have an unresolved dispute about an energy product or service we may be able to help. Information for transferring SoLR customers from a recently closed supplier is available below. British Gas: Evolve customers should continue their dispute with British Gas.
Access for All
We’re taking part in a new initiative called Access for All, which aims to make sure everyone who should have access to Energy Ombudsman’s service is able to do so easily.
If you’re a British Gas customer and have received a message about this, there’s no cause for concern — it simply means you’ve been included in the trial. If you'd like to use our service, simply follow the steps outlined in the message.
Information for transferring SoLR customers
Tomato Energy
expand_moreTomato Energy ceased trading on 05 November 2025. As a result, we are not accepting any new disputes about the company. British Gas has been appointed by Ofgem to take on Tomato Energy customers. If you raised a dispute with us about Tomato Energy before the company ceased trading, we'll be providing a written update as soon as possible.
Rebel Energy
expand_moreRebel Energy ceased trading on the 1st April 2025.
Together Energy
expand_moreTogether Energy ceased trading on the 18th January 2022. We've now provided a written update to affected consumers.
Neon Reef & Social Energy Supply Ltd
expand_moreNeon Reef & Social Energy Supply Ltd ceased trading on 16th November 2021.
People's Energy
expand_morePeople's Energy ceased trading on 14th September 2021.
PFP & MoneyPlus Energy
expand_morePfP Energy & MoneyPlus Energy ceased trading on 7th September 2021.
Simplicity Energy
expand_moreSimplicity Energy ceased trading on 27th January 2021.
Bluegreen Energy & Zebra Power
expand_moreBluegreen Energy & Zebra Power ceased trading on the 1st & 2nd November 2021 (respectively).
As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by British Gas (or British Gas Evolve) as your new supplier, you should contact them in the first instance. What is SoLR?
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
Contact Us
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
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