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Energy Supplier

Octopus Energy (formerly Bulb Energy)

If you have been a Bulb customer, please continue to use this option even if your energy account has migrated over to Octopus Energy and your complaint started after the migration.

Information for Bulb Energy customers

Bulb Energy entered special administration on 22 November 2021 and operated as normal until Octopus Energy acquired the company on 22 December 2022. From that point, Bulb Energy customers have been migrated across to Octopus Energy.

For administration purposes and for the time being, any ex-Bulb Energy customers should continue to raise complaints under the Octopus Energy (formerly Bulb Energy) name. This is regardless of when your complaint started and even if the complaint started after you had migrated across to Octopus Energy.

Relevant links:

- Bulb finds new home with Octopus Energy

- Information from Bulb Energy

- Bulb Energy customers: your questions answered | Ofgem

- Information from Ofgem

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:


Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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