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Raise dispute
Energy Supplier

E.ON Next Residential: we can review your dispute

If you have an unresolved dispute about an energy product or service we may be able to help. Information for Igloo Energy, ENSTROGA, Symbio Energy, Hub Energy and Npower SoLR customers who have transferred to E.ON Next is available below.

Information for transferring SoLR customers

As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by EON.Next as your new supplier, you should contact them in the first instance.

Igloo Energy, Symbio and Enstroga
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Igloo Energy, Symbio Energy and Enstroga ceased trading on 29th September 2021. As a result, we are not accepting any new disputes about these suppliers.

Hub Energy
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Hub Energy ceased trading on 8th August 2021. As a result, we are not accepting any new disputes about the supplier.

Guidance for Npower customers
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  • E.ON has acquired Npower and has migrated npower customers across to its new brand, E.ON Next. To ensure we set your dispute up against the correct entity, please read the following information.
  • If your dispute is about npower and you have since switched away to another supplier, please select npower legacy residential to raise your Ombudsman dispute.
  • If you have received confirmation that you have been migrated to E.ON Next, please select "Register your dispute" above to raise your Ombudsman dispute.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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