ESB (by SO Energy)
From 1st December 2021, ESB Energy customers will start to transfer over to SO Energy as part of their recent merge. Affected customers can read more information below.
Information for ESB & SO Energy customers
From 1st December 2021, ESB Energy customers will start to transfer over to SO Energy as part of their recent merge.
You will continue to be supplied by ESB Energy until you receive a notification letter, confirming your transfer.
- If you wish to raise a dispute regarding the service you received under supply from ESB Energy and you are now a SO Energy customer, please raise your dispute under ESB (SO Energy).
- If you wish to raise a dispute regarding the service you have received by ESB Energy and your supply is still with ESB Energy, please raise your dispute under ESB Energy.
- If you would like to raise your dispute regarding the service you have received from SO Energy, you will need to do so under SO Energy. We would like to remind transferring customers they'll need to work with their supplier for 8 weeks to resolve any service disputes before they can escalate disputes to us.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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