From 1st December 2021, ESB Energy customers will start to transfer over to SO Energy as part of their recent merge.
You will continue to be supplied by ESB Energy until you receive a notification letter, confirming your transfer.
- If you wish to raise a dispute regarding the service you received under supply from ESB Energy and you are now a SO Energy customer, please raise your dispute under ESB (SO Energy).
- If you wish to raise a dispute regarding the service you have received by ESB Energy and your supply is still with ESB Energy, please raise your dispute under ESB Energy.
- If you would like to raise your dispute regarding the service you have received from SO Energy, you will need to do so under SO Energy. We would like to remind transferring customers they'll need to work with their supplier for 8 weeks to resolve any service disputes before they can escalate disputes to us.