All ESB Energy customers either have or are now in the process of transferring over to SO Energy as part of their recent merge. Affected customers can read more information below.
All ESB Energy customers either have or are now in the process of transferring over to SO Energy as part of their recent merge.
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
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