Green Supplier Ltd ceased trading on 22 September 2021. As a result, we are not accepting any new disputes about the supplier. Shell Energy (formerly First Utility) has been appointed by Ofgem to take on Green customers. If you are unhappy with any element of the service Shell Energy offers as your new supplier, you should contact them in the first instance. If you complained to us about Green before the supplier ceased trading and were awaiting action, we've now provided a written update to affected consumers.
Updates are available from Ofgem's website or through their twitter feed @ofgem.
Customers who have questions should visit the FAQs on Ofgem's website or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem's Twitter and Facebook channels.