If you have an unresolved dispute against Green Star Energy we can help. Please note, if you have received a Welcome pack or email with a new account number, from Shell Energy, please register the dispute against Shell Energy.
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.