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Raise dispute
Energy Supplier

iSupply has ceased trading, so we cannot review your dispute.

EDF Energy have acquired iSupply Energy's customer contracts (source), more information is available below. 

Information for affected consumers

  • If you moved to a supplier other than EDF Energy, you should contact that supplier for any continuing issues about your account or supply.
  • Customers who transferred can contact EDF Energy about any issues with their account or supply. If you complain to EDF Energy and cannot agree a resolution, we may be able to consider a dispute about EDF Energy.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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