PFP Energy: we can't review your dispute as the supplier has ceased trading.

PfP Energy ceased trading on 7th September 2021. As a result, we are not accepting any new complaints about the company. British Gas has been appointed by Ofgem to take on PfP Energy customers. If you are unhappy with any element of the service British Gas offers as your new supplier, you should contact them in the first instance. If you complained to us about PfP Energy before the company ceased trading and were awaiting action, please read our latest written response to all affected customers below.

• PfP Energy: Advice for consumers and update on complaints
• Information from Ofgem

Updates are available from Ofgem’s website or through their twitter feed @ofgem.

Customers who have questions should visit the FAQs on Ofgem’s website. Or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.