Pozitive Energy: we can review your dispute.
If you have an unresolved dispute about an energy product or service we may be able to help. Information for transferring CNG Limited customers is available below.
Information for transferring SoLR customers
CNG Limited ceased trading on 3rd November 2021. As a result, we are not accepting any new disputes about the supplier. Pozitive Energy has been appointed by Ofgem to take on CNG Limited customers. If you complained to us about CNG Limited before the supplier ceased trading, we've now provided a written update to affected customers.
As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by Pozitive Energy as your new supplier, you should contact them in the first instance.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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