Pure Planet ceased trading on 13th October 2021. As a result, we are not accepting any new disputes about the supplier. Shell Energy has been appointed by Ofgem to take on Pure Planet customers. If you are unhappy with any element of the service Shell Energy offers as your new supplier, you should contact them in the first instance. If you complained to us about Pure Planet before the supplier ceased trading and were awaiting action, we've now provided a written update to affected consumers.
Updates are available from Ofgem's website or through their twitter feed @ofgem.
Customers who have questions should visit the FAQs on Ofgem's website or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem's Twitter and Facebook channels.