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Raise dispute
Energy Supplier

Scottish Power: we can review your dispute

Information for former Orbit Energy, Entice Energy, Tonik Energy & Yorkshire Energy SoLR customers who have transferred to ScottishPower is now available below.

Information for transferring SoLR customers

Orbit Energy & Entice Energy
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Orbit Energy & Entice Energy ceased trading on 25th November 2021. As a result, we are not accepting any new disputes about the supplier.

Yorkshire Energy
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Yorkshire Energy ceased trading on 2 December 2020. As a result, we are not accepting any new disputes about the supplier.

Tonik Energy
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Tonik Energy ceased trading on 6 October 2020. As a result, we are not accepting any new complaints about the company.

As a result of the companies ceasing to trade, we are not accepting any new complaints about these companies. If you are unhappy with any element of the service provided by Scottish Power as your new supplier, you should contact them in the first instance. What is SoLR?

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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