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Raise dispute
Energy Supplier

SmartestEnergy Limited: we can review your dispute.

Please check the exact name on your supplier's bill before pressing continue, as Smartest Energy and Smartest Energy Business both have residential and business customers. Information for transferring MA Energy customers is available below.

Information for transferring SoLR customers

MA Energy
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MA Energy ceased trading on 3rd November 2021. As a result, we are not accepting any new disputes about the supplier. SmartestEnergy has been appointed by Ofgem to take on MA Energy customers. If you complained to us about MA Energy before the supplier ceased trading, we'll be providing a written update as soon as possible.

As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by SmartestEnergy as your new supplier, you should contact them in the first instance.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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