Energy Sussex has left the energy market, so we may not be able to review your dispute.
More information for consumers affected by the sale of Robin Hood Energy is available below.
Information for affected consumers
British Gas recently took over responsibility for Robin Hood Energy customers. Robin Hood Energy also powered several regional energy companies under a white label arrangement (including this supplier) so affected customers will also move over to British Gas.
- If you transferred to British Gas when this supplier ceased trading, you should now register your dispute against British Gas, even if your dispute is about the time you were this supplier.
- If you switched away from this supplier (when it was still operated by Robin Hood Energy, before British Gas took over your supply) then British Gas will not be responsible for your dispute and unfortunately, on this occasion, we will not be able to offer further assistance.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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