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Raise dispute
Energy Supplier

Yu Energy: we can review your dispute.

If you have an unresolved dispute about an energy product or service we may be able to help. Information for transferring Whoop Energy, Xcel Energy & Ampoweruk customers is available below.

Information for transferring SoLR customers

Whoop Energy & Xcel Energy
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Whoop Energy & Xcel Energy ceased trading on 18th February 2022. As a result, we are not accepting any new disputes about the supplier. Yu Energy has been appointed by Ofgem to take on affected customers. If you complained to us about these suppliers before the companies ceased trading, we'll be providing a written update as soon as possible.

Ampoweruk
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Ampoweruk ceased trading on 2nd November 2021. As a result, we are not accepting any new disputes about the supplier. Yu Energy has been appointed by Ofgem to take on Ampoweruk customers. If you complained to us about Ampoweruk before the supplier ceased trading, we'll be providing a written update as soon as possible.

As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by Yu Energy as your new supplier, you should contact them in the first instance. What is SoLR?

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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