Simplicity Energy & Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy or Green Network Energy open with us at the time both companies ceased trading on 27 January 2021.

Dear consumer,

We hope you are safe and well.

As you may be aware, Simplicity Energy and Green Network Energy both ceased trading on Wednesday 27 January.

Unfortunately, this will cause a delay in the handling of your complaint. It will potentially mean that we are unable to take further action.

We appreciate that this will be frustrating and would like to apologise in advance for the delay and possible closure of your complaint.

We will be in touch again when we can provide an update on the status of your complaint.

Ofgem, the energy regulator, will choose new suppliers to take on Simplicity Energy and Green Network Energy customers in the coming days. The new supplier should contact you shortly after being appointed.

Please be assured that we will be working closely with the new suppliers to make them aware of issues affecting Simplicity Energy and Green Network Energy customers and the ongoing complaints that we are handling.

In the meantime, we would echo Ofgem’s advice to:

1. Not switch to another energy supplier until a new one has been appointed and you have been contacted by them; and
2. Take a meter reading ready for when your new supplier contacts you.

Ofgem has said that the energy supply of Simplicity Energy and Green Network Energy customers will continue and that outstanding credit balances will be protected.

Please visit the news section of the Ofgem website for the latest information and advice.

Kind regards and stay safe,
The Energy Ombudsman