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Raise dispute
Energy Supplier

BE 2020 has now ceased trading so we cannot review your dispute

More information for consumers affected by BE 2020's closure or Together Energy's acquisition of Bristol Energy is available below.

Information for affected consumers

BE 2020 was created to service customers who didn't transfer to across Bristol Energy following its acquisition by Together Energy in 2020. We can no longer accept complaints about BE 2020 as they have ceased trading.

British Gas has recently taken over responsibility for Together Energy consumers, if this affects you please click here for more information.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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