E.ON Heat - Royal Albert Wharf: we can review your dispute.
If you have an unresolved dispute regarding the Government Support Scheme (as part of the Energy Bill Relief or Discount Scheme) we may be able to help.
From 1st April 2025, new legislation requires all Heat Network suppliers to be signed up to Energy Ombudsman in order to remain compliant. This new legislation ensures that Heat Network consumers can access our free and independent dispute resolution service.
For more details on the regulation changes, read here for more information: https://www.gov.uk/government/publications/heat-networks-regulation-technical-standards
If your Heat Network Supplier isn't visible on our website, please let us know by contacting us here.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
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