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Raise dispute
Energy Supplier

E.ON Next Business: we can review your dispute

If you have an unresolved dispute about an energy product or service we may be able to help. Information for Hub Energy and Npower customers who have transferred to E.ON Next is available below.

Information for Hub Energy and Npower customers

Guidance for Hub Energy customers
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Hub Energy ceased trading on 8th August 2021. As a result, we are not accepting any new disputes about the supplier. E.ON Next has been appointed by Ofgem to take on Hub Energy customers. If you have any queries or concerns about the way E.ON Next has taken over your energy supply, you should contact them in the first instance. If you complained to us about Hub Energy before the supplier ceased trading, click the link below to read our letter with further information.

Guidance for Npower customers
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E.ON has acquired Npower and has migrated their customers across to its new brand, E.ON Next. To ensure we set your dispute up against the correct entity, please read the following information.

  • If your dispute is about npower and you have since switched away to another supplier, please select npower legacy residential to raise your Ombudsman dispute.
  • If you have received confirmation that you have been migrated to E.ON Next, please select "Register your dispute" above to raise your Ombudsman dispute.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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