Npower Legacy Residential
E.ON has acquired npower and has migrated npower customers across to its new brand, E.ON Next. To ensure we set your dispute up against the correct entity, please read the following information.
If your dispute is about npower and you have since switched away to another supplier, please select npower legacy residential to raise your Ombudsman dispute.
If you have received confirmation that you have been migrated to E.ON Next, please select E.ON Next Residential to raise your Ombudsman dispute.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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