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Raise dispute
Heat Network

Honeypot Lane Management Ltd: we can review your dispute.

If you have an unresolved dispute regarding the Government Support Scheme (as part of the Energy Bill Relief or Discount Scheme) we may be able to help.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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