Octopus Energy: we can review your dispute.
If you have an unresolved dispute about an energy product or service we may be able to help. Information for transferring Bulb Energy and SoLR customers is available below.
Information for Bulb Energy customers
Bulb Energy entered special administration on 22 November 2021 and operated as normal until Octopus Energy acquired the company on 22 December 2022. From that point, Bulb Energy customers have been going through a migration process across to Octopus Energy.
For administration purposes and for the time being, any ex-Bulb Energy customers should continue to raise complaints under the
Octopus Energy (formerly Bulb Energy) option. This is regardless of when your complaint started and even if the complaint started after you had migrated across to Octopus Energy.
Information for transferring SoLR customers
UKEIH (Neo Energy & Northumbria Energy)
expand_moreUKEIH (Neo Energy & Northumbria Energy) ceased trading on 09 July 2022. As a result, we are not accepting any new disputes about the supplier.
Avro Energy
expand_moreAvro Energy ceased trading on 22 September 2021. As a result, we are not accepting any new disputes about the supplier. Octopus Energy has been appointed by Ofgem to take on Avro Energy customers. If you complained to us about Avro Energy before the supplier ceased trading, we'll be providing a written update as soon as possible.
Go Effortless Energy
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Go Effortless Energy ceased trading on 5 September 2020. Octopus Energy has been appointed by Ofgem to take on their customers.
As a result of the companies ceasing to trade, we are not accepting any new disputes about these companies. If you are unhappy with any element of the service provided by Octopus Energy as your new supplier, you should contact them in the first instance. What is SoLR?
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
Contact Us
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
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