Orbit Energy ceased trading on 25th November 2021. As a result, we are not accepting any new disputes about the supplier. Scottish Power has been appointed by Ofgem to take on Orbit Energy customers. If you are unhappy with any element of the service Scottish Power offers as your new supplier, you should contact them in the first instance. If you complained to us about Orbit Energy before the supplier ceased trading we have now provided a written update.
Updates are available from Ofgem's website or through their twitter feed @ofgem.
Customers who have questions should visit the FAQs on Ofgem's website or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem's Twitter and Facebook channels.