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Raise dispute
Energy Supplier

Robin Hood Energy is leaving the Energy market

British Gas has recently taken over responsibility of former Robin Hood Energy customers. We will not be able to accept any further disputes about this supplier, more information is available below.

Information for affected consumers

  • If you transferred to British Gas, you should now register your dispute against British Gas, even if your dispute is about the time you were with Robin Hood Energy.
  • If you switched away from Robin Hood Energy before British Gas took over customers' supplies, then British Gas will not be responsible for your dispute and unfortunately, on this occasion, we will not be able to offer further assistance.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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