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Raise dispute
Energy Supplier

Whoop Energy: we can't review your dispute because the supplier has ceased trading.

Yu Energy has been appointed by Ofgem to take on Whoop Energy customers, if you have been affected please read our update below.

Information for Whoop Energy customers

Whoop Energy ceased trading on 18th February 2022. As a result, we are not accepting any new disputes about the supplier. Yu Energy has been appointed by Ofgem to take on Whoop Energy customers. If you are unhappy with any element of the service Yu Energy offers as your new supplier, you should contact them in the first instance. If you complained to us about Whoop Energy before the supplier ceased trading and were awaiting action, we'll be providing a written update as soon as possible.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post

You can also contact us via:

place

Energy Ombudsman

P.O Box 966

Warrington WA4 9DF

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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